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Where do you ship from? Our warehouse is located at 120 Park 42 Suite A, Locust Grove, GA 30248.
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Pickup in Store: Our in-store pick-up hours are Monday to Friday from 9 AM to 5:30 PM. You will receive an email notification once your order is ready for pick up from the store. When you come to collect your fabulous new items, please bring a valid photo ID and your order confirmation number to ensure a smooth pick-up experience.
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How long will it take to receive my order after it's processed? Orders are packed and shipped as soon as possible, usually 3-4 business days after you place your order and it is processed. Standard shipping typically takes between 5-7 business days. We do everything we can to ensure your order is delivered on time. However, we can't be held responsible for conditions beyond our control, such as a wrong address entered on your order, severe weather, service interruptions, etc.
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How much is shipping? Shipping costs are based on weight and delivery address. It will be calculated when you enter your address.
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When will I receive my tracking number? As soon as your order is prepared and packed, we'll send you the tracking code by email. Please check your spam/junk folders.
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My order was lost or stolen, what do I do? Please contact your local post office as soon as possible about your order's whereabouts and put in a claim.
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How do I contact you about my package? If you wish to contact us, you can do so through our online chat, or email us at store@thetraveldivas.com
